Refund policy

RETURNS AND REFUND POLICY

Thank you for shopping at IAMSPECIAL.NG. We value your satisfaction and want to ensure you have a positive shopping experience. This Returns and Refund Policy outlines our guidelines for returns, exchanges, and refunds. Please read the following information carefully:

  1. Returns

1.1. Eligibility for Returns We accept returns for the following reasons:

  • Defective or damaged products received
  • Incorrect items delivered
  • Order fulfillment errors on our part

1.2. Timeframe for Returns You must initiate a return request within 3 days of receiving your order. After this period, we will assume that you are satisfied with your purchase.

1.3. Return Process To request a return, please follow these steps:

  • Contact our customer support team and provide your order information, reason for the return, and any supporting evidence (e.g., photos).
  • Our customer support team will guide you through the return process and provide you with a return authorization, if applicable.
  • Pack the item securely in its original packaging (if available) and include all accessories, manuals, and other documentation that were originally provided.
  • Ship the item back to us using a trackable shipping method. You are responsible for the return shipping costs unless the return is due to our error.

1.4. Return Approval and Refunds Upon receiving the returned item, we will inspect it for eligibility. If the return is approved, we will process the refund using the original payment method within 7 days. Refunds may be subject to deductions for return shipping costs or restocking fees, if applicable.

  1. Exchanges

2.1. Eligibility for Exchanges We offer exchanges for the following reasons:

  • Size or color mismatches (subject to product availability)

2.2. Exchange Process To request an exchange, please follow these steps:

  • Contact our customer support team and provide your order information, the item you want to exchange, and the preferred replacement item.
  • Our customer support team will guide you through the exchange process and provide you with an exchange authorization, if applicable.
  • Pack the item securely in its original packaging (if available) and include all accessories, manuals, and other documentation that were originally provided.
  • Ship the item back to us using a trackable shipping method. You are responsible for the exchange shipping costs unless the exchange is due to our error.

2.3. Exchange Approval and Shipping Upon receiving the returned item, we will inspect it for eligibility. If the exchange is approved and the replacement item is available, we will ship it to you using our standard shipping method. Any price differences between the original item and the replacement item may be subject to additional charges or refunds.

  1. Non-Returnable Items The following items are non-returnable:
  • Hygiene Items (Diapers etc)
  • Pacifiers and Teethers
  • Furniture post-assembly
  1. Contact Us If you have any questions or concerns about our Returns and Refund Policy, please contact our customer support team. We are here to assist you and ensure your satisfaction.